Contact . Hours . Map

 How the Booking Reservations Works

 1) Once contacted, we email you our trip reservation form to fill out.

 2) You email back the completed form with your choice of trip, start time & desired options.

 3) We then send you the reservation confirmation of date & time, with driving instructions and what to bring.

 4) If weather is bad we will send you a weather report advising you whether to cancel... remember we want you to enjoy the trip... not endure it!     (Our weather policy is book another date or full refund)

 Please... please... ignore the "Weather Channel Forecasts... they are only 20% accurate if that!

 Payment

 1) All trips are paid in full at time of booking using credit card, cash or etransfers.

 2) All payments are made in Canadian dollars.

 Cancellation Policy

 Trips canceled 48 hours prior to departure will receive a full refund.

 Trips cancelling later then 48 hours will lose the 25% deposit deducted from their credit card.

Trips cancelled the day of ... or no show will get no refund.

 Trips canceled by Grand River Rafting due to weather... can be rescheduled or be fully refunded.

 Waiver

 All groups participating in the Grand River Rafting programs will be required to sign a liability waiver prior to starting their adventure. waivers

 Privacy Policy

 We do not share Personal Information obtained through our Web site with any third parties, except with persons who are contracted to administer our information technology requirements and who agree to comply with our policies and requirements relating to privacy and confidentiality of Personal Information.

 This Privacy Policy does not apply to any other websites that may be referenced or linked through Grand River Rafting or Heritage River Canoe & Kayak Company Web site.  The GRR and HRCK is not responsible for, nor will it be liable for, collection, use or disclosure of Personal Information on any such other Web site referenced or linked through www.grandriverrafting or www.heritageriver.com. Individuals accessing any other Web sites are advised to carefully review and consider the privacy policy of each Web site they access prior to supplying any Personal Information to the owner or operator thereof.